Data Center Technician (DCO)
We are looking for skilled Data Center Technicians with a passion for technology to help us expand our Cloud to the next level. The position is open in our site in Västerås.
Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
Mid 2013, AWS S3 web service accepted its 2 trillionth object and that the service is regularly peaking at over 1.1 million requests per second.. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in every region. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you!
Come and work for the world’s most Customer Centric Company.
About the role
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
A Data Center Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).
There is never a dull moment as each day presents itself with different challenges.
Some of the key responsibilities you will undertake are:
Problem Solving:
Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:
Escalation point and technical troubleshooter for all servers and network hardware problems
Deep diving into Linux server issues
Technical:
Troubleshoot technical issues on various platforms ranging from server through networking to Power/Mechanical issues
Remediation of physical layer outages, both servers & network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling events (checking systems stability)
Operations:
Meet 24x7 on-call requirements and response during shift rotations
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Troubleshooting fiber-optic network
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency
Project Management:
Participate in and deliver on a number of high impact small to mid-scale projects
Participate in team meetings for metric analysis and project status updates
Help build the world’s largest Cloud infrastructure
Mentoring:
Share knowledge and help educate less technical staff on the best practices related to all service owner issues
Hiring:
Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
BASIC QUALIFICATION
Understanding of Linux/Unix/Windows Administration
Server hardware troubleshooting experience
Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO
Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
Network Hardware: copper and optical fiber cabling, switches, routers
Strong communication skills
Passionate about IT infrastructure and hardware
Valid driving license
* This position also has a physical component requiring the ability to lift & rack equipment up to 20 kilos; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
PREFERRED QUALIFICATIONS:
Remote access: console routers, IPMI, BMC, iLO
Network equipment installation and configuration
Cisco IOS, NX-OS, JunOS
Redundancy: Power feeds (PDU), ATS, Server Hardware, RAID, Network Connectivity
Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
Participated in project management
Experience or knowledge of AWS products: EC2, EBS, S3 etc.
Scripting: Bash, Python, Perl, Ruby (or programming languages)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build.
